When you send a bank transfer to ZoltMoney, two separate systems are involved: your bank and ZoltMoney's platform.
Your bank deducts the funds from your account as soon as the payment is initiated. However, the money still needs to pass through the banking network before it reaches ZoltMoney.
During this time, the amount may appear debited on your bank statement, while on ZoltMoney it shows as initiated or processing —simply because we haven’t received the funds yet.
This is a normal part of the transfer process, and the status will update once the funds are successfully received.